Shipping Information:

All orders will ship within 48 hours via UPS. Tracking information will be provided by email as soon as the order ships. If we need to contact you about your order, we will contact you by email first. Please add: info@illuminatorflashlights.com to your address book to make sure we can contact you if we have a problem with your order.

Refund, Returns and Cancellation Policies:

You can return your order for any reason up to 30 days after purchase. All products carry a 1 year manufacters warranty. If you need to cancel your order, please email info@illuminatorflashlights.com

Frequently Asked Questions:

What will my credit card statement say?

Your credit card statement will read "Steel City Enterprises."

How much is Shipping?

Shipping is calculated through the website. Cost depends on the size or your order, and your location.

How will my order ship?

All orders will ship via UPS. We offer UPS Ground, 3 Day Select, 2nd Day Air, Next Day Air.

I live in a country outside of the United States, how much will it cost to ship?

Please EMAIL us prior to making your purchase so we can give you a shipping quote.

I have a question that is not answered here, Where do I go?

First give us an EMAIL, all email's are answered within 24 hours no matter what, and within only a few hours during normal business hours. If you need a matter handled quickly, you can contact us by phone at 412-212-0112.

What if I want to return my order?

In a rare case you would need to return your item. You can return your order for any reason 10 days after your purchase. Note that the items must be in restockable condition and buyer is responsible for return shipping.